
From Superficial to Substantial: Designing for Deep Conversation
2025
Most digital platforms thrive on quick interactions: a tap, a swipe, a double-tap. They're engineered for scale, not depth. But if you're building a product where real understanding, trust, or collaboration matters, shallow conversations won’t cut it.
Deep conversation is different. It takes time. It needs safety. It relies on trust and attention. You can't “hack” your way into it. You have to design for it.
Give People Control: Browse as Intentional Discovery
We built Browse to give users real control over how they engage, not to push them through a gamified funnel. Rather than relying on opaque algorithms or endless swiping, users can actively explore profiles on their own terms. This lets them take the time to read, reflect, and make deliberate choices about who they want to connect with. The goal isn't to flood people with matches—it's to give them the space to identify who they genuinely find interesting. When people approach discovery with intent rather than impulse, the chances of meaningful conversation go up.
Make Chat a Safe, Human Space
Once a connection is made, Chat becomes the foundation for real interaction. It's designed as a secure, private environment where people can get to know each other at their own pace. Users always have full control—they can block or end any conversation immediately if something doesn't feel right. We've avoided the push to rush people into meeting up. Instead, we've created a space where conversation comes first. Only when both people feel that the conversation has substance should it naturally move offline. That's how trust builds.
Design for Depth, Not Drama
We made conscious decisions to support meaningful interaction rather than attention-chasing. You won’t find follower counts, like buttons, or algorithmic popularity rankings in the app. There's no feed to scroll through endlessly, no attention-grabbing prompts designed to maximize screen time. Instead, the entire experience is built to reduce distraction and promote focus. We don’t manufacture urgency with constant notifications. If the connection is real, people will return on their own.
Protect Psychological Safety
Psychological safety is a prerequisite for open conversation, so we built it into the foundation. Every interaction comes with clear boundaries: block and report features are always visible and easy to use. There's no public commenting, no performative profiles, and no pressure to entertain an audience. People know they’re speaking to someone who chose them intentionally. That shared sense of agency and consent is crucial. When users feel secure, they're far more likely to let their guard down and be themselves.
Respect the Pace of Real Connection
Nothing meaningful happens on demand. Browse is designed to be asynchronous, giving users time to explore without pressure. Chat allows people to move at their own speed—whether that means fast exchanges or slow, thoughtful replies. There’s no countdown, no “you have 24 hours to reply” mechanism. And we never push people to meet before they’re ready. This deliberate pacing encourages honest conversations that develop naturally. If people are going to meet in the real world, it should be because the conversation already has weight.
Final Thoughts
Superficial conversations are easy to design for. Deep ones aren't, but they're worth it.
If you build for depth, you get more than traffic. You get insight, trust, and real human connection. That's what most platforms claim to want. Few are willing to design for it.